Authentic Communication with your Customers
Jun 2nd, 2008 by Dan McComb
Day 1:
Wednesday, July 9
Presenter:
Matt Haughey
Matt Haughey shows how to connect with customers using blogs, mailing lists, and other methods in this talk that also covers honesty and authenticity in all communication. Hear tips on what kinds of things to cover on your blog, how to engage with customers, and how to keep customers in the loop. We’ll also run down a list of common mistakes business owners make when blogging or starting a new site.
More about Matt
Matt Haughey is an early pioneer in blogging, and founder of the large community site MetaFilter.com in 1999. He worked on early versions of Blogger.com at Pyra Labs, and was creative director at Creative Commons.
Currently, Matt maintains half a dozen blogs, writes for the New York Times Technology section, takes daily photos, and rides his bike thousands of miles per year. Matt is based out of the Portland, Oregon area where he lives with his wife, daughter, and two horrible cats.
